Troubleshooting - Black Box 2-1 FiberSwitch Guia De Inicio Rapido

2-1 FiberSwitch
4.1 Calling Black Box
If you determine that your 2-1 FiberSwitch is malfunctioning, do not attempt to alter or repair the unit. It has
no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and
accurate assistance if you have a complete description, including:
• the nature and duration of the problem;
• when the problem occurs;
• the equipment involved in the problem;
• any particular application that, when used, appears to create the problem or make it worse; and
• the results of any testing you=ve already done.
4.2 Shipping and Packaging
If you need to transport or ship your 2-1 FiberSwitch:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, include everything you received with it. Before you ship the unit back
to Black Box for repair or return, contact us to get a Return Materials Authorization (RMA) number
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Troubleshooting

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