Troubleshooting; Try These Solutions First; Other Solutions - Bose BMD0005 Manual Del Usuario

TRY THESE SOLUTIONS FIRST

If you experience problems with the frames, try these solutions first:
• Power on the frames (see page 11).
• Check the state of the status light (see page 18).
• Make sure your mobile device supports Bluetooth pairing (see page 20).
• Download the Bose Connect app and run available software updates.
• Charge the battery (see page 17).
• Increase the volume on your mobile device and music app.
• Connect another mobile device (see page 20).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
PROBLEM
Frames don't connect
with mobile device
Bose Connect app
doesn't work on device
No sound
TR OUBL ES H O OTI N G
WHAT TO DO
On your device:
• Turn the Bluetooth feature off and then on.
• Delete the frames from the Bluetooth list on your device.
Connect again (see page 20).
Move your device closer to the frames and away from any
interference or obstructions.
Connect a different mobile device (see page 20).
Visit: worldwide.Bose.com/Support/Frames to see
how-to videos.
Clear the frames device list (see page 22). Connect again.
Make sure the Bose Connect app is compatible with your device.
Visit: worldwide.Bose.com/Support/Frames
Uninstall the Bose Connect app on your device then reinstall the
app (see page 20).
Press play on your mobile device to make sure audio is playing.
Move your device closer to the frames and away from any
interference or obstruction.
Use a different music source.
Connect a different device (see page 20).
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