Warranty Limitations - Agio 98900 Instrucciones De Ensamblado

One Year Limited Warranty for Firepit
What is covered under this warranty?
Subject to the terms and conditions set forth below, fireplaces are warranted against
defects in material and workmanship for a period of one year.
If you have questions regarding care and maintenance of the item(s) you have
purchased, please see the accompanying care and maintenance guide or visit our
website at www.agio-usa.com. If you have further questions, please call our customer
service center in the US and Canada at 1-888-383-1932. 9:00am- 5:00pm
Monday-Friday, EST.English and French, or you may email
customerservice@agio-usa.com.
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the
relevant warranty period and provide us with a copy of your dated register receipt as
proof of the purchase date. We reserve the right to request photographs and/or return
of the defective item(s) and/or such other evidence relating to any claim as we shall
reasonably require. Warranty claims for missing or damaged items must be submitted
within 90 days of purchase. If you purchased our product through any of our dotcom
retailers and receive a damaged item, please contact the retailer to report shipping
damage. Please call our customer service center in the US and Canada at
1-888-383-1932 for additional warranty claim details and procedures. You may also
contact us by emailing customerservice@va-cs.com. Hours of operation are
Monday-Friday 9:00 AM – 5:00 PM Eastern Standard Time.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations: This warranty is subject to the limitations set forth above. In
addition, this warranty is made to the original purchaser only, and is effective only if
items are purchased from one of our authorized dealers. This warranty is not
transferable. For warranty replacements based on warranty claims submitted within
one year of purchase, we will pay shipping and handling charges within continental
North America. After the first year, shipping and handling charges are your
responsibility. We will not be responsible for charges associated with shipments
outside continental North America at any time or for any reason.
This warranty is given and relates to product sold to your retailer by an Agio
International Company, Limited; Dimension Industries Company, Limited; or Woven
Design Company, Limited. It may also relate to products otherwise sold under the
Agio brand. Warranty services are administered by Point of Impact, Inc., an
independent contractor, which is not responsible for the warranty obligations set forth
herein.
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Jul-01-2015