Problem
Possible Causes / Solutions
Food does not broil
• Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as
properly
recommended.
− See the Using the Oven section.
• In some areas the power voltage may be low.
− Preheat the broil element for 5-7 minutes
− See the Broiling Guide.
Oven temperature
• Oven sensor needs to be adjusted.
too hot or too cold
− See Oven Temperature Adjustment in the Features section.
Scratches or
• Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
abrasions on cooktop
Be sure the cooktop surface and bottoms of utensils are clean before usage. Small
surface
scratches do not affect cooking and will become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been used.
See Cleaning the Glass/Ceramic Cooktop in the Care and Cleaning section.
• Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metal marks
• Scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning creme to remove the marks.
See Cleaning the Glass/Ceramic Cooktop in the Care and Cleaning section.
Brown streaks or
• Boilovers are cooked onto surface. Use the blade scraper to remove soil.
See Cleaning the Glass/Ceramic Cooktop in the Care and Cleaning section.
specks
Areas of
• Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
discoloration on
creme. Use cookware with clean, dry bottoms.
cooktop.
Oven will not self
• The oven temperature is too high to set a self clean operation.
clean
− Allow the range to cool and reset the controls.
• Oven controls improperly set.
− See the Self Clean section.
• A self clean cycle cannot be started if the oven lockout feature is active.
"Crackling" or
• This is the sound of the metal heating and cooling during both the cooking and Self
"popping" sound
Clean functions.
− This is normal.
Fan noise
• A convection fan may automatically turn on and off.
− This is normal.
Oven racks are
• Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven
difficult to slide
racks with the paper towel.
Convection Fan stops
• Convection fan stops during a convection bake cycle.
− This is normal and is done to allow for more even heating during the cycle.
Displayed Time is
• This is normal. This means that the product has just been plugged in, or that it has
experienced a power interruption. Press the Clock key and reset the time, or press any
flashing
key to stop the flashing.
This is not a failure of the range and should be considered normal operation.
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TROUBLESHOOTING