Troubleshooting Guide - Dogtra 620NCP Serie Manual Del Usuario

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place
the two red dots together to activate the
receiver.
Push the blue button on the transmitter until
it illuminates to activate the transmitter.
- Be sure the collar strap is tight enough so
both contact points are touching the dog's
skin.
- The contact points may be too short for the
dog. To place an order for longer contacts
appropriate for your dog, please call +33 (0)
1 30 62 65 65.
- If you are already using the longest contact
point available, you might need to trim
down the hair on the dog's neck so both
contact points are touching the dog's skin.
- The intensity level may be too low for your
dog. Keep increasing the stimulation until
the dog responds usually by neck movement,
head shaking, looking over his shoulder, etc.
(response may be very subtle so pay
attention.)
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TROUBLESHOOTING GUIDE
2. The test light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your
dogs, or your skin very thick, so you may
need to try the unit on your fingertips where
sensitivity is higher. Be sure both contact
points are touching your fingertips.
- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have done
all of the above, your unit may need to be
serviced. Please contact Customer Service
at info@dogtra-europe.com or call
+33 (0) 1 30 62 65 65.
3. The transmitter has no range, or
stimulation is less when the dog is farther
away.
- The antenna(s) may be damaged.
- To order parts please contact Customer
Service at +33 (0) 1 30 62 65 65.
- The range indicated on the unit's box is for
flat terrain. Heavy brush, trees, hills or
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