Petsafe PAC11-11037 Guia De Instalacion página 8

Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems
Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will
not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio
Systems Customer Care Centre to obtain a Warranty Return Number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product. If the Product is deemed to be
faulty within 30 days from date of original purchase, Radio Systems will organize for a replacement to
be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving
the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the consumer's own expense.
Radio Systems will test and replace the faulty unit or its components and return to the consumer free
of charge, provided the Product is within its said warranty period. This warranty is in addition to other
rights and remedies available to you under the law. Radio Systems goods come with guarantees that
cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care
Center on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
8 Customer Care Center 1-800-732-2677