PROBLEM
Does not flush
a. Water supply valve closed.
b. Supply line blocked.
c. Sand or debris lodged in water control.
Poor or sluggish flush
a. Bowl water level too low.
b. Supply valve partly closed.
c. Partially clogged trapway and/or drain pipe and/or vent.
d. Supply pressure too low.
Toilet leaks
a. Poor supply line connection.
Toilet does not shut off
a. Flush valve seat worn or deformed.
b.
Sand or debris lodged in water control.
If inspection of this Porcher plumbing product, within one year after its initial purchase, confirms that it is defective in
materials or workmanship, Porcher will repair or, at its option, exchange the product for a similar model.
This warranty does not apply to local building code compliance. Since local building codes vary considerably, the
purchaser of this product should check with a local building or plumbing contractor to insure local code compliance
before installation.
This warranty shall be void if the product has been moved from its initial place of installation; if it has been subjected
to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with Porcher's
instructions; or if it has been modified in a manner inconsistent with the product as shipped by Porcher.
Porcher's option to repair or exchange the product under this warranty does not cover any labor or other costs of
removal or installation, nor shall Porcher be responsible for any other incidental or consequential damages
attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly
excluded from this warranty. (Some states or provinces do not allow the exclusion or limitation of implied warranties,
so this exclusion may not apply to you.)
This warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from
province to province, in which case this warranty does not affect such statutory rights.
For service under this warranty, it is suggested that a claim be made through the contractor or dealer from or through
whom the product was purchased, or that a service request (including a description of the product model and of the
defect) be sent to the following address:
In the United States:
Porcher Inc.
P.O. Box 6820
Piscataway, New Jersey 08855
Attention: Director of Consumer Affairs
For residents of the United States, warranty
information may also be obtained by calling
the following toll free number: (800) 359-3261
www.porcher-us.com
TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
PORCHER ONE-YEAR LIMITED WARRANTY
2480 Stanfield Rd.
Mississauga, Ontario
Canada L4Y 1S2
Toll Free: (800) 387-0369
5
CORRECTIVE ACTION
a.
Open valve and allow water to fill tank.
b.
Shut off water supply, disconnect supply line, and inspect
all gaskets and washers. Reassemble. Also, see Fluidmaster
maintenance (see step 13).
c.
Shut off water supply. Remove cap and clean per Step 13.
a.
Check that refill tube is connected to water control and
inserted into tank overflow without being kinked or damaged.
b.
Open supply valve fully. Be sure that proper supply tube size is used.
c.
Remove obstruction. Consult a plumber if necessary.
d.
Normal supply pressure must be at least 20 psi.
a.
Review Step 8 of installation procedure.
a.
Replace flush valve assembly, as needed.
b.
Shut off water supply. Remove cap and clean per Step 13.
In Canada:
Porcher,
In Mexico:
Porcher,
Planta Santa Clara
Via Morelos #330
Santa Clara Coatitla
de Morelos 55540
Estado de Mexico, Mexico
73 0 1 1 9 6 - 1 0 0 Re v. A