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Troubleshooting
Before contacting a Samsung Service Center, please attempt the following solutions.
Your headset does not turn on
When the battery is completely discharged, your headset will not turn on. Charge the battery
completely before turning on the headset.
The battery does not charge properly (For Samsung-approved USB
cables and chargers)
Ensure that the charger is connected properly.
If the problem is still not resolved, contact a Samsung Service Center.
Another Bluetooth device cannot locate your headset
• E nsure that your headset is in Bluetooth pairing mode.
• R estart your headset and search for the headset again.
• E nsure that your headset and the other Bluetooth device are within the Bluetooth
connection range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Center.
Your headset is not connected to another device
• E nsure that the device you wish to connect with supports the Bluetooth wireless feature.
• E nsure that your headset and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
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