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Troubleshooting (cont.)
It is recommended that any valve maintenance should be performed by a Kohler Co. Authorized Service
Representative.
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4-KOHLER.
Interface Troubleshooting Table
Symptoms
1.
Digital interface is not lit.
2.
The interface power
indicator pulses but does
not turn on.
3.
The interface functions
normally but no water
flows from the spout or
handshower.
4.
Display is difficult to read. A. Contrast is not optimized.
Kohler Co.
Probable Cause
A. Media module is not plugged
into the outlet.
B. Power supply connection to the
media module may be loose or
disconnected.
C. Interface cable connections may
be loose or disconnected.
D. Circuit breaker has been
tripped.
E. The media module may require
resetting.
F.
If none of the recommended
actions for the above issues
correct the symptom, the media
module or interface requires
servicing.
A. Interface cable connections may
be loose or disconnected.
B. The media module requires
resetting.
C. If the above recommended
action does not correct the
symptom, the interface or media
module requires servicing.
A. Inlet/outlet fittings may be
blocked.
B. Outlets are not plumbed
correctly.
C. Hot and cold water supplies are
not turned on.
D. The valve or media module
memory may require resetting.
E. System error.
F.
If none of the recommended
actions for the above issues
correct the symptom, the media
module requires servicing.
B. Brightness is not optimized.
7
Recommended Action
A. Plug the media module into the
outlet.
B. Check power supply connections to
the media module and reconnect if
needed.
C. Check all interface cable
connections, connect if needed.
D. Reset the circuit breaker.
E. Disconnect and reconnect the
power supply from the media
module.
F.
Contact your Kohler Co.
Authorized Service Representative.
A. Check all interface cable
connections, connect if needed.
B. Disconnect and reconnect the
media module power supply.
C. Contact your Kohler Co.
Authorized Service Representative.
A. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the "Clean the
Inlet Screens" section in the Valve
Homeowners Guide.
B. Reroute plumbing as needed.
C. Turn on the water supply to the
valve.
D. Disconnect and reconnect the
power supply from the valve and
media module.
E. Check the user interface for an
error code. Refer to the
"Diagnostics" section in the Digital
Interface Homeowners Guide.
F.
Contact your Kohler Co.
Authorized Service Representative.
A. Adjust contrast in the user interface
setting menu.
B. Adjust the brightness in the user
interface setting menu.
1093174-5-B
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