Troubleshooting; Warranty Statement - PROZIS QUAY Manual Del Usuario

EN

TROUBLESHOOTING

Some issues that may arise can be solved by the user. If the
problem persists after having tried the following solutions,
please contact Prozis customer service.
TECHNICAL CAUSE
PROBLEM
The Power Bank is not Power Bank is not
charging. connected properly.
A connected device is The battery is empty.
not being charged.
The energy
consumption of the
connected device
might be too low.

Warranty statement

All electrical and electronic products commercialized by
Prozis via www.prozis.com are covered by the warranty
applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis'
warranty for final consumers.
This warranty is valid exclusively for consumers who
purchase the product for non-professional purposes
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SOLUTION
Check to see if it´s
connected.
Charge the battery.
Check the manual
of your connected
device and confirm
that its current
energy consumption
complies with this
product.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from
material and production defects for a 2-year period,
counting from the date of initial purchase by a consumer
and respective delivery, or for longer if legally established
by the applicable national law.
In the event that repair is required, this 2-year period is
suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged
use of the product's consumable components, such
as batteries, is not covered by this warranty unless the
malfunction is caused by faulty design, materials or
production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you
through this warranty, please contact Prozis customer
service via the communication channels provided on
the Prozis website, and follow the provided instructions
or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid
if proof of purchase is presented by the original customer.
This proof of purchase may be the original invoice or
receipt, as long as it includes information regarding the
date of purchase and the product's model name.
EN
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