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general Conditions
Genuine Bang & Olufsen products ("Bang & Olufsen Products") are
covered by this limited warranty (the "Warranty"). The terms of this
Warranty apply to Bang & Olufsen Products purchased in or after
November 2019. To claim any rights under this Warranty, the original
invoice received at the time of purchase of the Bang & Olufsen Product
must be presented to Bang & Olufsen.
This Warranty covers all defects (relevant to the specification of the
Bang & Olufsen Product in question) that may arise in the Bang &
Olufsen Product within the warranty period. The warranty period
commences upon the date of purchase by the first consumer purchaser
and continues for the following 36 months after that date (the
"Warranty Period").
If a defect covered by the Warranty arises within the Warranty Period
and your Bang & Olufsen Product is applicable for online return, please
make your claim at: https://www.bang-olufsen.com/support
If the online return tool is not available in your country or if the Bang &
Olufsen Product is not applicable for the tool, please contact the legal
entity stated on the original invoice for the Bang & Olufsen Product.
Coverage
Bang & Olufsen warrants that the Bang & Olufsen Product is free from
defects in material and workmanship under normal use and service for
the Warranty Period.
Bang & Olufsen Products are products of superior design and
craftsmanship and should be treated with care. Procedures and
suggestions on proper use and maintenance of Bang & Olufsen
Products and its internal components should always be followed.
Thus, this Warranty is conditioned upon proper use of the Bang &
Olufsen Product within the Warranty Period. The Warranty does not
cover:
• D efects which have been caused by wrongful use, incorrect and/or
unauthorized installation, incorrect repairs/modifications, or
maladjustment of the Bang & Olufsen Product, or neglect, including
but not limited to "burn in" of plasma or OLED displays, overdriving of
speakers and similar wrongful use;
• D efects resulting from usage of the Bang & Olufsen Product in
conjunction with accessories that are not approved by Bang &
Olufsen;
• D efects which have been caused by lightning, fire, water, voltage
fluctuations, improper ventilation or other events of force majeure
beyond the control of Bang & Olufsen;
• C onsequential damage, indirect or direct loss or any related expenses
claimed under the Warranty, such as but not limited to loss from
inability to operate the Bang & Olufsen Product or costs connected
with rent of substitution products;
• S oftware and content provided by third parties or problems occurring
due to modifications made by the software provider;
• F ield assistance for problems that can be solved with online software
updates. It is the customer's responsibility to provide network
connection for these updates;
• P roblems occurring with network/wireless connection caused by
external effects present locally only and not impacting functionality in
other locations not experiencing such external effects. To obtain
information about the functionality of specific purposes, please
contact Bang & Olufsen;
• D efects in consumables (i.e. components that are expected to require
regular replacement such as but not limited to batteries) as well as
defects caused by overcharging;
• U nreasonable costs or expenses related to modifications or
demolitions of the space in which the Bang & Olufsen Product is
placed during the process of repair; and/or
• C osts for cleaning the screen due to external influences.
Defects claimed under the Warranty are rectified at Bang & Olufsen's
discretion within the rules of the marketing and consumer law.
Rectification is ensured by way of (i) repairing the defective Bang &
Olufsen Product, (ii) inserting remanufactured parts into the Bang &
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