Help; Getting Help - Blackmagic Design Pocket Cinema Camera Manual De Instalación Y Operación

Help

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Help

Getting Help

The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the
latest support material available for your camera.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Support Center at
www.blackmagicdesign.com/support.
Contacting Blackmagic Design Support
If you can't find the help you need in our support material, please use the "Send request" button on the
support page for your camera to email a support request. Alternatively, call your nearest Blackmagic
Design support office at www.blackmagicdesign.com/company.
Checking the Software Version Currently Installed
To check which version of Blackmagic Camera Utility software is installed on your computer, open the
About Blackmagic Camera Utility window.
‚ On Mac OS X, open Blackmagic Camera Utility from the Applications folder. Select About
Blackmagic Camera Utility from the application menu to reveal the version number.
‚ On Windows, open Blackmagic Camera Utility from your Start menu or Start Screen. Click on
the Help menu and select About Blackmagic Camera Utility to reveal the version number.
How to Get the Latest Software Updates
After checking the version of Blackmagic Camera Utility software installed on your computer, please visit
the Blackmagic Support Center at www.blackmagicdesign.com/support to check for the latest updates.
While it is usually a good idea to run the latest updates, it is wise to avoid updating any software if you
are in the middle of an important project.
Battery Replacement
Cinema Camera and Production Camera 4K's built in battery is not user-servicable. Should the battery
require replacement, you will need to send it to your nearest Blackmagic Design service center for
replacement. If the camera is outside of its warranty period, the battery replacement will incur a small
service fee for the cost of the battery, labor and return of the camera to you. Please contact Blackmagic
Design Support to find out details of where to send your camera, how to package it safely and how
much the replacement will cost in your country.