Warranty, Liability; Warranty; Liability - STORZ & BICKEL Crafry+ Modo De Empleo

13.1 Warranty

Storz & Bickel GmbH and Storz &
Bickel America Inc., as the sellers,
hereby guarantee the customer, that
the product will be free from defects
in accordance with the specifications
of German law, and pursuant to our
General Terms and Conditions (GTC),
upon which the purchasing agreement
are based. Of course, Storz & Bickel will
only be subject to a warranty obligati-
on if the customer has purchased the
products directly from us. If products
are purchased from third parties, war-
ranty claims may only be asserted
against these third parties, and Storz &
Bickel cannot provide any information
on the content of such claims.
In clarification, we would like to note
once again, that the warranty extends
only to correcting such initial defects
that exist despite proper handling of
the product in consideration of this In-
structions for Use and further informa-
tion provided to users. Normal wear or
tear to the products – and especially
to the batteries - is not considered a
defect under warranty law. If the cus-
tomer has commissioned third parties
with completing maintenance or repair
of the product, or if the customer uses
external products, Storz & Bickel's
warranty obligations will only exist if
the customer can prove that the defect
was not caused by use of the external
service or external product.
Storz & Bickel will decide at its own
13 WA R R A N T Y, L I A B I L I T Y
discretion whether to correct a defect
covered by warranty law through re-
pair or by delivering a new product to
the customer.
Any warranty claims must be direc-
ted to Storz & Bickel GmbH, In Gru-
benäcker 5-9, 78532 Tuttlingen. Ame-
rican and Canadian customers should
direct warranty claims to Storz & Bickel
America Inc., 1078 60th Street, Suite A,
Oakland, CA 94608. Please send the
complete defective item to us, not di-
sassembled, with invoice. Please use
external packaging that would prevent
any damage during transportation.
In order to avoid misunderstandings,
we would like to note that all infor-
mation on our products provided in
this Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.

13.2 Liability

Storz & Bickel shall be liable for any da-
mages caused to the customer by our
products in accordance with German
law and pursuant to our GTC. Under
said provisions, we are only liable for
damages caused by intentional action
or gross negligence, unless such da-
mages involve death, personal injury,
or injury to health, or if the injury is re-
lated to a cardinal contractual obligati-
on. In such cases, we will also be liable
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