Zagg Universal Manual Del Usuario página 8

TROUBLESHOOTING
If your device does not respond to your Universal there may be a simple
explanation such as a dead battery or an unsuccessful pairing. Please use
the following to help troubleshoot your situation. If none of the following
solve your issue, then please contact ZAGG Customer Service and one of
our trained professionals will be happy to assist you.
1. Restart your device and re-pair your Universal.
2. Turn your Universal off and back on. You should see the LED status
lights illuminate briefly, if not, charge your Universal.
3. After charging, turn your Universal on. If the LED status lights do not
illuminate, and your keyboard doesn't operate correctly, please contact
ZAGG's Customer Support.
4. Forget and re-pair your Universal. Review your device's instructions for
how to properly forget a device, and then follow the directions under
Pairing Your Universal.
5. If your device gives you an error message during pairing, repeat the
pairing process.
6. If you still can't get your Universal to pair, it is possible your device
needs to have its software updated. Consult your device's instructions
for directions on how to update its software.
7. After your update is complete, repeat the troubleshooting/pairing
process*.
* If you continually receive the same error message during pairing, or the above
steps don't work, please contact ZAGG's Customer Support for assistance.
FOR MORE HELP PLEASE SEE OUR FAQ AT: www.ZAGG.com/faq
To reach a trained customer service representative, please use one of the following:
ZAGG.com/support/contact.php | questions@zagg.com
1-800-700-ZAGG [9244] | 00-1-801-839-3906 for international customers
For unparalleled scratch protection for your device, we recommend ZAGG's invisibleSHIELD®.
©2005 - 2013 ZAGG Inc. All Rights Reserved.
PATENT PENDING | NASDAQ: ZAGG | MADE IN CHINA
ZAGG®, invisibleSHIELD®, and ZAGGkeys™ Universal are trademarks or registered trademarks of ZAGG Inc.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1: This device may not cause harmful interference, and 2: This device must accept any interference
received, including interference that may cause undesired operation
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