TROUBLESHOOTING GUIDE
PROBLEM
No discharge of air
Not Cooling / Unit is
making noise
Odors
Customer Support: 1-800-474-2147
POSSIBLE CAUSE
Cord is not plugged in.
Power is not ON.
Pump is not turned ON.
Low or no water in tank,
when COOL is selected.
Damaged Pump or Calcium
deposits on blower.
When the Cooler is new.
If the Cooler has been used.
SOLUTION
Make sure power cord is
plugged in and the supply
switch is ON.
Turn the unit ON by pressing
button on the control panel or
remote control.
Turn on COOL function from
remote or control panel.
Refill water tank.
Contact Customer Service
Center.
When the unit is used for the
first time, the Honeycomb
Cooling Media may have an
odor, which will dissipate
within a few hours of initial use.
There may be an algae issue.
Replace the Honeycomb Cooling
Media.
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