2.4. Troubleshooting
If you experience a problem with your appliance or are concerned
that the appliance is not functioning correctly, you can carry out the
below easy checks before calling the Customer Support Service.
You can carry out some easy checks according to this section before
calling the Customer Support Service.
Warning! Don't try to repair the appliance yourself. If the problem
persists after you have made the below mentioned checks, contact
a qualified electrician, the Customer Support Service or the local
Worten where you purchased the product.
Problem
Possible cause & Solution
Appliance is not
Check whether the power cord is plugged into
working correctly.
the power outlet properly.
Check the fuse or circuit of your power supply,
replace if necessary.
The room temperature is too low. Try setting
the compartment temperature to a colder setting
to solve this problem.
There are odours
The interior may need to be cleaned.
coming from the
Some food, containers or wrapping cause
compartments.
odours.
There is a noise
The sounds below are quite normal:
coming from the
• Compressor running noises, compartment or
appliance.
other compartments.
• Gurgling sound similar to water boiling.
• Popping noise during automatic defrosting.
• Clicking noise before the compressor starts.
Other unusual noises are due to the reasons
below and may need you to check and take
action:
• The cabinet is not levelled.
• The back of the appliance touches the wall.
• Bottles or containers fallen or rolling.
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refrigerator freezer
The motor runs
It is normal to frequently hear the sound of the
continuously.
motor; it will need to run more when in following
circumstances:
• Temperature setting is colder than necessary
• Large quantity of warm food has recently been
stored within the appliance.
• The temperature outside the appliance is too
high.
• Doors are kept open too long or too often.
• After you install the appliance or it has been
switched off for a long time.
A layer of frost
Ensure food is placed within the appliance
occurs the
allowing sufficient ventilation.
compartment.
Ensure the door is fully closed.
To remove the frost, please refer to the
"Maintenance" chapter.
A layer of frost
Ensure food is placed within the appliance
occurs the
allowing sufficient ventilation. Ensure the door is
compartment.
fully closed. To remove the frost, please refer
to the "Maintenance" chapter.
Temperature
You may have left the doors open too long or
inside is too
too frequently; or the doors are kept open by
warm.
some obstacle; or the appliance is located with
insufficient clearance at the sides, back and top.
Temperature
Increase the temperature by following the
inside is too cold.
"Display controls" chapter.
Doors don't close
Check whether the top of the refrigerator
easily.
is tilted back by 10-15 mm to allow the doors
to self-close, or if something inside is preventing
the doors from closing.
Water drips
The water pan located at the rear bottom of
on the floor.
the cabinet may not be properly levelled or
the draining spout located underneath the top
of the compressor depot may not be properly
positioned to direct water into this pan or the
waterspout is blocked. You may need to pull the
refrigerator away from the wall to check the pan
and spout.
The light is not
The light may be damaged. Refer to the
working.
"Replacing the lighting lamp" chapter.
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