Appendix 5 Troubleshooting - IVIEW K Serie Manual Del Usuario

APPENDIX 5 TROUBLESHOOTING

Please refer to the table below for easy troubleshooting. The table describes some typical problems and also their
solutions. Please check them before calling your DVR dealer.
‧ FAQ (Frequently ask question)
Questions
No power
DVR is not working when pressing any button
HDD detection failed
Can't detect your USB flash drive
No live images
B/W or flashing live images
No recorded video
Timer recording is not working
Motion detection recording is not working
Can't play the recorded data on my DVR
Can't backup the video with audio
Can't view the DVR images over the network
with IE web browser
Failed to backup the recorded files of the DVR
from remote PC side.
(For details, please see "Network Backup" at
page 37.)
Failed to upgrade the firmware / OSD file
Can't use the IR remote control
All manuals and user guides at all-guides.com
Check power cord connection.
Confirm that there is power supplied from the outlet.
You might be under "Key Lock" mode. Press any key and enter the password to exit
this mode.
Replace with another HDD for testing.
Replace with another HDD cable for testing.
Make sure HDD "Master", "Slave" mode is correctly set.
Replace with another USB flash drive for testing.
Format the USB flash drive as FAT32 format and try again.
Confirm the camera is power supplied.
Check the setting of the camera lens.
Check the monitor's video cable and connection.
Check the camera's video cable and connection.
Make sure the DVR video system conforms with your local system as follows:
4. Turn off the DVR.
5. Connect your camera(s) to the DVR and power supply, and turn on the DVR
again. The DVR will automatically detect the video system (NTSC/ PAL) in
your region.
Check if the HDD is installed and connected properly.
Check the "MANUAL RECORD ENABLE" is set to "ON" , and the record function in
the "CAMERA" menu is set to "ON" too.
Check if "TIMER RECORD ENABLE" option is set to "ON" and the timer schedule
has been arranged.
Check if "EVENT RECORD ENABLE" option is set to "ON".
Check the detection function "DET" is set to "ON".
Check the detection area "AREA" has been setup.
There must be at least 8192 images of recorded data for playback to work properly.
If not, your DVR will stop the playback.
For example, if the IPS is set to 30, the recording time should be at least 273
seconds (8192 images / 30 IPS) for the playback to work properly.
Make sure the audio cameras are connected to the DVR channels which support
the audio function (CH1, CH2, CH3 and CH4).
Check the DVR firmware version.
Please choose to allow the web browser ActiveX or applet in the pop-out message.
You need to be a supervisor to operate this function. For details, please see
"Account" at page 43.
Check if the network connection information is correct (IP Address / Port / User
Name / Password).
Specify the hard disk (HDD Number) and channel number (Channel) within which
have the recorded data you need.
Check the USB flash drive is formatted to FAT32.
Check the firmware / OSD file is correct.
Check whether if the batteries are installed or not.
Aim at the IR receiving zone and try again.
Check the lock button on the DVR front panel is switched to the right position.
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APPENDIX 5 TROUBLESHOOTING
Solutions