Common Problems - Sonoff BASICR2 Manual Del Usuario

SONOFF TECHNOLOGIES CO., LTD.

Common Problems

Q: Why my device stays "Offline"?
A: The newly added device needs 1 – 2mins to
connect Wi-Fi and network. If it stays offline
for a long time, please judge these problems
by the blue Wi-Fi indicator status:
1. The blue Wi-Fi indicator quickly flashes once
per second, which means that the switch failed
to connect your Wi-Fi:
① Maybe you have entered a wrong Wi-Fi
password.
② Maybe there's too much distance between
the switch your router or the environment
causes interference, consider getting close
to the router. If failed, please add it again.
③ The 5G Wi-Fi network is not supported and
only supports the 2.4GHz wireless network.
④ Maybe the MAC address filtering is open.
Please turn it off.
If none of the above methods solved the problem,
you can open the mobile datanetwork on your
phone to create a Wi-Fi hotspot, then add the
device again.
2.Blue indicator quickly flashes twice per second,
which means your device has connected to
Wi-Fi but failed to connect to the server.
Ensure steady enough network. If double flash
occurs frequently, which means you access an
unsteady network, not a product problem. If the
network is normal, try to turn off the power to
restart the switch.
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