Common Problems - Sonoff BASICR3 Manual Del Usuario

SONOFF TECHNOLOGIES CO., LTD.

Common Problems

Q: Why my device stays "Ofine"?
A: The newly added device needs 1 – 2mins to connect
Wi-Fi and network. If it stays ofine for a long time,
please judge these problems by the blue Wi-Fi
indicator status:
1. The blue Wi-Fi indicator quickly ashes once per
second, which means that the switch failed to
connect your Wi-Fi:
① Maybe you have entered a wrong Wi-Fi password.
② Maybe there's too much distance between the
switch your router or the environment causes
interference, consider getting close to the router.
If failed, please add it again.
③ The 5G Wi-Fi network is not supported and only
supports the 2.4GHz wireless network.
④ Maybe the MAC address ltering is open. Please
turn it off.
2.Blue indicator quickly ashes twice per second,
which means your device has connected to Wi-Fi
but failed to connect to the server.
Ensure a steady enough network. If double ash
occurs frequently, which means you access an
unsteady network, not the product problem. If the
network is normal, try to press the "Reset Button"
or turn off the power to restart the switch.
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