Samsung 5 Serie Manual Del Usuario página 35

Issues
Others
Purple/green rolling horizontal bars and
buzzing noise from the TV speakers
with Component cable connection.
The picture is not shown in full screen.
The remote control does not work.
The cable/set top box remote control
doesn't turn the TV on or off, or adjust
the volume.
A 'Not Supported Mode' message.
Caption on TV menu is greyed out.
There is a plastic smell from the TV.
TV is tilted to the right or left side.
There are difficulties assembling the
stand base.
Channel menu is grey out (unavailable).
Your settings are lost after 30 minutes
or every time the TV is turned off.
You have Intermittent loss of audio or
video.
You may see small particles if you
look closely at the edge of the bezel
surrounding the TV screen.
POP (TV's internal banner ad) appears
on the screen.
✎
This TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However,
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
Solutions and Explanations
• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this
indicates that the set-top-box has a grounding issue. Replace the Component video cables
with an HDMI connection.
• Black bars on each side will be shown on HD channels when displaying upscaled SD (4:3)
contents.
• Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from
your TV.
• Adjust picture size option on your external device or TV to full screen.
• Replace the remote control batteries with correct polarity (+/–).
• Clean the transmission window located on the top of the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
• Program the Cable/Sat remote control to operate the TV. Refer to the Cable/Sat user manual
for SAMSUNG TV code.
• Check the supported resolution of the TV and adjust the external device's output resolution
accordingly. Refer to resolution settings in this manual.
• Caption can not be selected in the TV menu when connected via HDMI or Component.
• Caption must be activated on the external device.
• This smell is normal and will dissipate over time.
• Remove the stand base from the TV and reassemble.
• Make sure the TV is placed on flat surface. If can not remove screws from the TV, please use a
magnetized screw driver.
• Channel menu is only available when the TV source is selected (Antenna or Cable).
• If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes.
Please change from Store Demo mode to Home Use mode in the Plug & Play procedure.
Press the SOURCE button to select TV mode, go to
ENTERE.
• Check cable connections and reconnect.
• Can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough
for long term use. If wall mounting, we recommend using cables with 90 degree connectors.
• This is part of the product's design and is not a defect.
• Select Home Use under Plug & Play mode.
For details, refer to Plug & Play (Initial Setup). (P. 6)
→ Setup → Plug & Play →
MENU
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