Troubleshooting; Determining Problem Causes - Hewlett Packard Small PC 20 Inicio Rápido

8 Troubleshooting

The system is built to last long and perform its multi-functions with utmost
efficiency. It is also user-friendly, both in its normal operations and when it
encounters a system problem. It alerts you to possible problems by way of screen
messages that also give you the correct instructions to solve the problem.
This chapter offers some possible solutions to potential problems that you might
have with the computer.

Determining Problem Causes

To facilitate troubleshooting when encountering problems while operating the
computer, it is important to find out if the cause is software-related or hardware-
related. It is suggested that you record the observations of events immediately prior
to and during the time you encounter the problem.
WARNING : For your safety, never remove the PC's cover without first
removing the power cord and any connection to a
telecommunication network. Always replace the cover back
before switching on again.
To avoid electric shock, do not open the power supply. There
are no user-serviceable parts inside.
If the problem is software-related, consult the software manual of the application
you are using. If the problem is hardware-related, it may be due to improper
installation and/or incorrect configuration. If it is due to improper installation, then
any or a combination of the following corrective procedures should solve the
problem:
Check the installation or connection to see if it is correctly done or firmly
in place.
Check if the installation calls for a change in jumper settings or DIP
switch settings.
Read the document accompanying the hardware option you installed for
any special instructions or troubleshooting actions.
Basic Information
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