HAMPTON BAY HB-10521-HS Guía De Uso Y Cuidado página 9

Troubleshooting (continued)
Problem
Having difficulties connecting to
the Hubspace app (continued).
One or more LED 'bulbs' are not
working.
Possible Cause
I lost my QR code. How do I add a device?
A device is on another account. How do I
transfer it?
My device is offline for long periods of
time.
The device is on and I scanned the QR
code, but the app cannot connect to it.
Can I scan the same QR code to add
multiple products?
The LED 'bulb' is loosely fitted in the
socket.
The LED 'bulb' is damaged.
□ Make sure the device is connected to power.
□ In the Hubspace app, tap +, then Add Device.
□ On the Scan Device screen, tap the Search button in
the lower right corner.
□ Follow the instructions on-screen.
Scan the QR code and it will transfer to your account.
Make sure your Wi-Fi signal strength is sufficient. You
may need to move your router, use mesh Wi-Fi, or Wi-Fi
extenders.
Turn off Bluetooth on your phone and turn it back on.
Then, scan the QR code. If the problem persists, turn
your phone off and on, then try again.
No. Each product has a unique QR code.
Insure that the LED 'bulb' is properly installed in the
socket. See Installation instructions.
Discontinue use of the string light. Call the Customer
Care Service Team at 1-877-592-5233.
9
Please contact 1-877-592-5233 for further assistance.
Solution
HAMPTONBAY.COM/HUBSPACE