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10
Problem
The LEDs in the nozzle do
not come on.
The appliance is not
charging.
XC7043, XC7045: The mini
turbo brush does not
function properly.
When I use my vacuum
cleaner I sometimes feel
static electricity shocks.
Error codes

Error code

E1
Possible cause
You have not installed the
roller brush in the nozzle
properly after cleaning.
You have not attached the
nozzle to the appliance or
handheld properly.
The magnetic connector is not
not connected correctly to the
charging disk or the adapter is
not inserted into the wall
socket properly.
You have not connected the
correct adapter and cord.
The roller brush is blocked.
The roller brush is blocked by
fabric or surfaces during
cleaning.
The mini turbo brush is not
fully closed.
Your vacuum cleaner builds up
static electricity. The lower the
air humidity, the more static
electricity the appliance builds
up.
You vacuumed up fine sand,
lime or a similar substance. This
also causes static electricity.
Meaning
The appliance is stored or charged at a temperature below 5°C. Move the appliance
to a warmer room. Do not store or charge the appliance at a temperature below
5°C or above 40°C.
Solution
Follow the instructions in the cleaning
chapter of the user manual to slide the
roller brush into the nozzle properly and
secure it inside the nozzle by snapping
home the locking lever.
Attach the nozzle to the appliance or
handheld properly.
Make sure that the magnetic connector is
connected properly to the charging disk
and that the adapter is inserted into the
wall socket properly.
Make sure that you use the correct adapter
and cord.
If you have checked the above and the
appliance still does not charge, take it to a
Philips service center or contact the
Consumer Care Center.
Remove hairs from the brush with a pair of
scissors (see user manual).
Keep the mini turbo brush aligned with
the surface and do not push the turbo
brush into soft surfaces.
Make sure that the top and bottom parts
of the mini turbo brush are properly
connected and there is no gap between
the two parts. Check if the locking ring is in
closed position (see user manual).
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the legs
of a table or chair, etc.). You can also raise
the air humidity level in the room.
Empty the dust container and clean the
filter according to the instructions in the
user manual.

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