TWO (2) YEAR LIMITED GUARANTEE
When a consumer buys a product in the Europe, they get
the benefit of legal rights relating to the quality of the
product (your statutory rights). You can enforce these
rights against your retailer. However, at Shark® we are so
confident about the quality of our products that we give
you an additional manufacturer's guarantee of two years
These terms and conditions relate to our manufacturer's
guarantee only – your statutory rights are unaffected.
The conditions below describe the prerequisites and
scope of our guarantee. They do not affect your statutory
rights or the obligations of your retailer and your contract
with them.
Shark® Guarantees
Your Shark® hairdryer constitutes a sizeable investment.
Your new hairdryer needs to work properly for as long
as possible. The guarantee it comes with is an important
consideration - and reflects how much confidence the
manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour
guarantee. Our customer service helpline (0800 862 0453)
is open from 9.00am to 6.00pm Monday - Friday. It's
free to call and you'll be put straight through to a Shark®
representative. You'll also find online support at
sharkbeauty.eu.
How do I register my Shark® guarantee?
You can register your guarantee online within 28 days
of purchase. To save time, you'll need the following
information about your hairdryer:
• Date you purchased the hairdryer (receipt or delivery
note).
To register online, please visit sharkbeauty.eu
IMPORTANT
• The two year guarantee will only cover your product
from the date of purchase.
• Please keep your receipt at all times. Should you need
to use your extended guarantee we will need your
receipt to verify the information you have supplied to
us is correct. The inability to produce a valid receipt
may invalidate your guarantee.
What are the benefits of registering my free Shark®
guarantee?
When you register your guarantee we'll have your details
to hand if we ever need to get in touch.
You can also receive tips and advice on how to get the
best out of your Shark® hairdryer and hear the latest news
about new Shark® technology and launches. If you register
your guarantee online, you'll get instant confirmation that
we've received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means
that your new Shark® hair dryer is guaranteed for two
years.
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® machine (at Shark's
discretion), including all parts and labour. A Shark®
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Normal wear and tear of wearable parts (such as
accessories), are not covered by this guarantee.
Replacement parts are available for purchase at
www.sharkbeauty.eu.
2. Damage caused by misuse, abuse, negligent handling,
failure to perform required maintenance or damage due
to mishandling in transit.
3. Damage caused by maintenance not authorised
by Shark.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited
time. We do appreciate that there may be a desire for
our customers to want to repair their hairdryer after the
guarantee has lapsed. In this case please contact our
customer service help line and ask about our guarantee
program, on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same
engineers who developed your Shark® hairdryer. You'll
find a full range of Shark® spares and replacement parts/
accessories for all Shark® machines at sharkbeauty.eu.
Please remember that damage caused by the use of non-
Shark® spares may not be covered under your guarantee.