Troubleshooting - Bosch G 10 CL-1 Manual De Instrucciones

Troubleshooting

5 Troubleshooting
Problem
The indoor unit
cannot be
controlled via the
app.
Gateway remains
offline.
Pairing with
smartphone is not
necessary.
Port forwarding
Incorrect router is
connected.
Table 3
32
Status
Gateway online
Gateway offline
Indoor unit shows
the WLAN symbol.
Indoor unit does not
show the WLAN
symbol.
Smartphone is not
supported (e.g.
OnePlus 5T).
Smartphone is
supported but there
is a problem when
connecting.
Smartphone is
supported but the
router cannot be
found.
Port forwarding on
the router does not
function.
Another router
should be
connected.
Remedy
Check settings in the app.
 Gateway remains offline.
Check internet connection of the
router.
▶ Check security settings of the
router.
▶ Check if the configuration of the
router displays the gateway.
▶ Bring the router closer, or use a
WLAN repeater.
Use another smartphone.
▶ Use correct login data.
▶ Use WLAN instead of mobile data.
▶ Deactivate location services.
▶ Bring the router closer, or use a
WLAN repeater.
▶ Set the signal frequency of the
router to 2.4 GHz.
Set port 5222, 443 or 80.
Switch off the router or reset the
settings in the app.
G 10 CL-1 – 6721824785 (2021/12)