Warranty Information For Your E-Bike - Btwin E-LD500 Instrucciones De Uso

Error codes
Error code display on the control screen
Breakdown Definition
code
70
Sensor error
71
Pedalling not detected
72
Force applied to the pedal not detected
73
Torque sensor error
80
Incorrect motorised unit settings
81
Speed information not recognised
82
Programme manipulation
83
Motorised unit programme error
84
Wrong motor parameter
200
Torque sensor over-voltage
201
Torque sensor under-voltage
202
Cadence sensor error
204
Motor error
If the solution proposed does not solve the problem, please contact the workshop at your DECATH-
LON store.
Cable motor connector
Solutions
Restart the bike
/
Restart the bike
Restart the bike > Check the motor connections at
the rear chainstay
Control screen connector
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WARRANTY INFORMATION FOR YOUR E-BIKE

Please keep your receipt safe as proof of purchase.
The bike has a lifetime warranty that covers its structural components (frame, handlebar and stem, and saddle-pillar) and a 2 year
warranty for wear parts.
The warranty does not cover damage caused by improper use, non-compliance with safety precautions, accidents, or incorrect or
commercial use of the bike.
The bike is intended for personal and non-professional use only.
This warranty does not cover damage resulting from repairs carried out by persons not authorised by Decathlon.
All electronic components are securely sealed. Opening any of these components (Battery, battery casing, controller, screen, motor)
may result in physical injury or damage to the system. Opening or modifying a system component will void the bike warranty. The
warranty does not cover cracked or broken screens displaying obvious signs of impact.
FIND OUT MORE ABOUT THE LIFETIME WARRANTY FOR ALL B'TWIN BIKES purchased after the 1st June 2013.
Our B'twin bikes are designed to provide total user satisfaction.
This is why B'twin wants to commit to providing high-quality, hard-wearing bikes.
As such, B'twin is offering its customers a life-time warranty valid only for the following parts (excluding carbon frames): frames, rigid
forks (forks without suspension), handlebars and stems used on B'twin brand bikes. This warranty comes into effect on the day of
purchase of your B'twin bike(s).
It should be noted that for this lifetime warranty to remain valid, the purchaser must:
either have a DECATHLON loyalty card and register his purchase at the checkout desk,
or complete the warranty certificate available on line on www.supportdecathlon.com within a month of purchase. When registering, the
purchaser must provide the following information: surname, first name, date of purchase, email address and bike serial number.
Under this warranty, B'twin undertakes to replace the frame, rigid fork, handlebar and stem with an equivalent part, or repair it within a
reasonable period of time after inspection at a DECATHLON store workshop. It should be noted that costs of transport and travel are
the responsibility of the customer.
However, this contractual obligation will not apply in the event of poor maintenance or improper use of B'twin bikes as set out in the
relevant product instruction manual.
To be able to claim under the warranty for one of the parts listed above, simply visit a DECATHLON store workshop and present your
DECATHLON loyalty card or your warranty certificate.
B'twin reserves the right to check that all the lifetime warranty terms and conditions have been met and to take all the necessary
measures to verify this.
It should also be noted that the lifetime warranty does not exclude the application of the legal warranty/ies set out in the Consumer
and Civil Codes, namely:
article L. 211-4 of the Consumer Code: «The seller is required to deliver a product that conforms with the contract and shall be liable
for any defects that exist at the time of delivery. The seller shall also be liable for any defects caused as a result of the packaging,
assembly instructions or installation instructions if the seller is contractually required to package, assemble or install the product or if
the product is packaged, assembled or installed under its responsibility.
article L. 211-5 of the Consumer Code: «In order to comply with the contract, the product must:
Be fit for the purpose ordinarily expected of similar goods and, where appropriate:
match the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample
or model;
possess the qualities that a buyer might reasonably expect given public statements made by the seller, by the producer or by his
representative, particularly in advertising or labelling;
Or have the characteristics jointly defined by both parties or be fit for any specific use sought by the buyer which has been brought to
the seller's attention and which the seller has accepted.»
article L. 211-12 of the Consumer Code: «Legal action resulting from a product defect must be taken within two years of delivery of the
product.»
article 1641 of the Civil Code: «The seller is required to provide a warranty against any hidden defects affecting the item sold which
render the item unfit for the purpose for which it is intended, or which impair its use to such an extent that the buyer would not have
purchased the item or would have paid less for the item had he been aware of said defects.»
article 1648 paragraph 1 of the Civil Code: «Any action resulting from hidden defects must be taken by the buyer within two years of
discovery of the defect.»
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