Huawei Q2 Pro Guia De Inicio Rapido página 13

3. What should I do if HUAWEI WiFi Q2 Pro is not recognized on the HUAWEI
SmartHome app?
Ensure that your HUAWEI SmartHome app is up to date.
Connect your phone to the base router's network.
Ensure that the base and satellite routers are new or have been restored to
factory settings.
Connect the base and satellite routers to power supplies, then wait for a few
moments until the startup processes are complete and try again.
It is recommended that there are no more than two walls in between your
phone and base router.
4. Can the HUAWEI WiFi Q2 Pro be used with a HUAWEI WiFi Q2?
Please do not use your HUAWEI WiFi Q2 Pro with a HUAWEI WiFi Q2 as this
will decrease the performance of your router.
5. What should I do if I encounter any of the following issues during the
configuration of the router?
If your phone cannot find the router's Wi-Fi, ensure that the router is connected
to a power source. Wait until the router completes the startup process. Then try
searching the router's Wi-Fi again on your phone.
If the page prompts "Internet cable not detected", ensure that the Ethernet
cables are well connected and in good condition.
If the page prompts "Incorrect username or password", please re-enter your
broadband account and password. If the problem persists, your carrier may
have bound the MAC address of the old router, resulting in the connection
issue with the new router. In this case, select RETRIEVE, and follow the
onscreen instructions. You can also contact your carrier for assistance.
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