OPERATING ISSUE
The display indicates
E5.
(Error Code 5)
No weight is displayed
on the scale.
The scale is showing
brackets at the top of
display.
Capacity: 150 x 0.05 lb / 60 x 0.02 kg
lb
kg
The scale is showing
brackets at the bottom
of display.
Capacity: 150 x 0.05 lb / 60 x 0.02 kg
lb
kg
If the problem persists, or if the troubleshooting section does not resolve or describe your problem, contact Uline
customer service at 1-800-295-5510.
PAGE 6 OF 18
TROUBLESHOOTING
Invalid parity setting in the PC
RS232 connection setting.
Power supply may be
unplugged or display cable is
not attached to scale base.
Something is on or touching the
scale.
Scale is over capacity. Too
much weight is on the scale.
0
Scale is under capacity. Weight
is on the scale at power up.
0
CAUSES
1-800-295-5510
uline.com
RECOMMENDATIONS
Select the correct scale model
in the shipping software and
press any button to clear E5.
If using RS232, confirm power
supply in plugged into working
AC outlet and power supply is
plugged properly into scale
base.
If using USB, make sure USB
cable is pushed in all the way
at both scale and PC.
Unplug and reinsert the
display connector into the
scale base.
Make sure nothing is on or
touching the top of the scale
when it first powers up.
Reduce weight.
Disconnect power by
unplugging the USB cable
or power supply. Remove
any weight from the scale,
then plug the scale back in.
The scale will reboot and will
capture zero.
Zero scale with no weight on
platter.
Disconnect power by
unplugging the USB cable
or power supply. Remove
any weight from the scale,
then plug the scale back in.
The scale will reboot and will
capture zero.
0521 IH-2714