Using The Sherpa; Frequently Asked Questions - GOAL ZERO SHERPA 100PD Guia Del Usuario

USING THE SHERPA

BUTTONS:
Turn on/off the display.
Turn on/off wireless charging. Button light
is white when wireless charging is turned on
and turns green when connection with the
device is made and charging begins. Place your
smartphone on top of the device on the black
charging square to begin charging.
Turn on/off the USB-A ports.
Slide switch on the back of the Sherpa to change
your USB-C ports between Input/Auto/Output.
Input means you are inputting power to your
Sherpa. Output means you are outputting power
from your Sherpa.
TIPS for LAPTOP CHARGING via USB-C PD:
We recommend using a USB-C to USB-C cable when recharging enabled
laptops. Since USB-C PD ports are bidirectional, meaning they can
function as an input to charge the Sherpa or an output to charge other
devices, plugging in a laptop may cause the Sherpa to try charging from
the laptop's internal battery, rather than charging the laptop. To fix this,
slide the selector switch on the back of the Sherpa to "OUTPUT"
PASSTHROUGH CHARGING
The Sherpa can be charged and recharge other devices simultaneously. Keep
in mind that if you are outputting more power than you are inputting you will
drain the Sherpa battery and the device will turn off. Plug the Sherpa into a
power source and make sure it is still powered on, then plug the phone/laptop/
tablet or other device into the Sherpa.
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FREQUENTLY ASKED QUESTIONS

Q: Why is my 100W USB-C port not outputting 100W?
A: Make sure that the cable you are using is capable of 100W. Use licensed
and certified cables as some third party cables may not work.
Q: Why am I not getting 15W output with wireless charging?
A: The phone needs to be able to accept 15W wireless charging. It also
depends on how full the battery is. There will be some power loss in the
process. Make sure your phone is centered on the pad. Slightly adjusting your
phone on the pad may help increase charging capabilities. Additionally, cell
phone battery temperature could limit the wireless input.
Q: Why is the port light on my Sherpa device red?
A: An error has occurred in this case. Try to reset the port by pressing the
corresponding button on/off. If the problem persists, call our Customer
Solutions Center at 888-794-6250.
Q: Why is the USB-C port not charging my device?
A: Check to make sure the USB-C selector switch on the back of the Sherpa
is set to either Auto or Output. Move the switch to Output if it is in Auto and
not charging your device. If this does not fix the problem, check that the cable
you are using is the cable that was included with the device. If the problem
persists, call our Customer Solutions Center at 888-794-6250.
PRO TIPS
The length of your cable may affect wattage. When available, use the shortest
cable possible for the best recharge times. This is related to the efficiency
loss and the length of your cable.
By holding the display button for two seconds while the display is on, you can
put the device in blackout mode. This turns off all the lights while the ports
continue to output power. Turn blackout mode off by pressing any button.
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