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Troubleshooting
If you run into any problems using this unit, use the following checklist and read
the product support information on our website.
Should any problem persist, consult your nearest Sony dealer.
Common
The unit is not turned on.
Charge the battery of the unit. When
you do not use the unit for a long time,
charge the rechargeable battery at least
biannually to avoid the deterioration of
the battery.
The headset cannot be turned on while
charging. Remove the USB cable and the
headset from the carrying case, and then
turn on the headset power.
Pairing cannot be done.
Bring this unit and the Bluetooth device
closer together.
Cannot make the Bluetooth
connection.
Check that this unit is turned on.
Check that the Bluetooth connecting
device is turned on and the Bluetooth
function is on.
Connection with the Bluetooth device
may not be memorized on this unit.
Make the Bluetooth connection from the
Bluetooth device to this unit soon after
pairing is complete.
This unit or Bluetooth connecting device
is in sleep mode.
The Bluetooth connection is terminated.
Make the Bluetooth connection again
(when listening to music: see page 20,
when calling: see page 22).
Distorted sound
Ensure that this unit is not receiving
interference from a wireless LAN, other
2.4 GHz wireless device, or microwave
oven.
The correspondence distance
is short. (Sound skips.)
If a device that generates
electromagnetic radiation, such as a
wireless LAN, other Bluetooth device(s),
or a microwave oven is nearby, move
away from such sources.
Point the antenna of this unit (page 26)
towards the Bluetooth device. Make sure
no obstacles block the communication.
The unit does not operate
properly.
Reset the unit. Pairing information is
not deleted by this operation.
Insert a small pin, etc., into the hole, and
push until you feel a click.
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