5.5 WIFI/ Bluetooth
Problem
No Bluetooth
®
connection
Symbol
is
10
not displayed
No connection to
server/cloud
Symbol
is
12
not displayed
No connection to the
router
Symbol
is
13
not displayed
connection problems
®
Cause/remedy
Device is outside the Bluetooth
The minimum range in the open is approx. 10 m. Walls and ceilings reduce the range.
Other radio waves may interfere with the transmission. Therefore, do not position the
scale near devices such as microwaves or induction hobs. Ideally, switch off other
Bluetooth
devices that are within range.
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No Bluetooth
connection to the app.
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1. Press the SET button
Then use the "beurer HealthManager Pro" app.
2. Switch Bluetooth
on your smartphone off and on again. Ensure that the scale is not
®
being connected via the Bluetooth
remove it from the device list in the Bluetooth
HealthManager Pro" app.
3. Completely close the app (including in the background). Switch your smartphone
off and on again.
4. Briefly remove the batteries from the scale and reinsert them. Launch the app.
5. When connecting the scale, check the status bar on the smartphone to start pair-
ing/bonding.
Note: A Bluetooth
connection is only required for initial use and changing the
®
scale's settings. The measurements can also be transferred via Bluetooth
the normal standard application the measurement data will be transferred via WIFI
(without Bluetooth
).
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Check whether your router has an Internet connection. Check the device settings in
the app.
Incorrect password
1. Press the SET button
2. Open the app. Open the scale setting in the app.
3. WIFI radio network/network name (SSID) of your Internet router and password (WIFI
network key) must match. Re-enter password/network key. Ensure that the pass-
word/network key matches the one set on your selected router/WIFI name. Please
remember that this is case sensitive. For further information, see technical data
under "Connectivity".
Incorrect router settings
The device connects to 2.4 GHz. The device cannot connect to 5 GHz or 6 GHz.
Check the router settings to see if 2.4 GHz is supported (mixed 2.4 GHz / 5 GHz
operation is possible in principle). Do not use a mobile WIFI hotspot as it may not be
permanently available. Avoid guest networks.
range.
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on the scale so that "USE APP" flashes in the scale display.
3
settings of the operating system. If necessary,
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on the scale. Scale displays "USE-APP".
3
19
settings and then use the "beurer
®
, but in
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