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TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally
available, as described on the TEFAL/T-FAL internet site www.tefal.com
The Guarantee** TEFAL/T-FAL guarantees this product against any manufacturing defect in
materials or workmanship during the guarantee period within those countries*** as stated
in the attached country list, starting from the initial date of purchase or delivery date. The
international manufacturer's guarantee covers all costs related to restoring the proven
defective product so that it conforms to its original specifications, through the repair or
replacement of any defective part and the necessary labour. At TEFAL/T-FAL's choice, a
replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL's
sole obligation and your exclusive resolution under this guarantee are limited to such repair or
replacement.
Conditions & Exclusions TEFAL/T-FAL shall not be obliged to repair or replace any product
which is not accompanied by a valid proof of purchase. The product can be taken directly in
person or must be adequately packaged and returned, by recorded delivery (or equivalent
method of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each
country's authorised service centres are listed on TEFAL/T-FAL website (www.tefal.com) or by
calling the appropriate consumer Service centre set out in the attached country list. In order
to offer the best possible after-sales service and constantly improve customer satisfaction,
TEFAL/T-FAL may send a satisfaction survey to all customers who have had their product
repaired or exchanged in a TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and
will not cover any damage which occurs as a result of misuse, negligence, failure to follow
TEFAL/T-FAL instructions, or a
modification or unauthorised repair of the product, faulty packaging by the owner or
mishandling by any carrier. It also does not cover normal wear and tear, maintenance or
replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- mechanical damages, overloading
- ingress of water, dust or insects into the product (excluding appliances with features
specifically designed for insects)
- damage as a result of lightning or power surges
- scaling (any de-scaling must be carried out according to the instructions for use)
- accidents including fire, flood, etc
- damage to any glass or porcelain ware in the product
- professional or commercial use
- damages or poor results specifically due to wrong voltage or frequency as stamped on the
product ID or specification
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer
may have or those rights that cannot be excluded or limited, nor rights against the retailer
from which the consumer purchased the product. This guarantee gives a consumer specific
legal rights, and the consumer may also have other legal rights which vary from State to State
or Country to Country. The consumer may assert any such rights at his sole discretion.
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***Where a product purchased in a listed country and then used in another listed country, the
international TEFAL/T-FAL guarantee duration is the one in the country of usage, even if the
product was purchased in a listed country with different guarantee duration. The repair process
may require a longer time if the product is not locally sold by TEFAL/T-FAL. If the product is
not repairable in the new country, the international TEFAL/T-FAL guarantee is limited to a
replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and
Japan. TEFAL/T-FAL are registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the
guarantee.
**For Australia only: Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
**For India only: Your Tefal product is guaranteed for 2 years. The guarantee covers
exclusively the repair of a defective product, but at TEFAL's choice, a replacement product
may be provided instead of repairing a defective product. It is mandatory that the consumer,
to have his product repaired, has to log a service request on the dedicated Smartphone
application TEFAL SERVICE APP or by calling TEFAL Consumer Care Center at 1860-200-1232,
Opening hours Mon-Sat 09 AM to 06 PM. Products returned by Post will not be covered
by the guarantee. As a proof of purchase consumer needs to provide both this stamped
guarantee card and cash memo.
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