Appendix I: Troubleshooting
Pop Up Message
Connection with your Stimulator was lost.
Please reconnect.
Unable to connect to your Stimulator.
Please contact your physician during
normal business hours.
Unable to connect to your Stimulator.
Please try again.
Your Stimulator battery is low. It will need
to be replaced soon. Please contact your
physician during normal business hours.
Possible Solution
• Move your Programmer over your Stimulator
to establish connection and reconnect to the
device.
• If you still have difficulty connecting, bring
your Programmer closer to your Stimulator
and continue to move the magnet over your
Stimulator.
• Move to another location, as there may be
interference in your current location.
• Hit "OK" and try to reconnect to your
Stimulator.
• Move your Programmer over your Stimulator
to establish connection and reconnect to the
device.
• If you still have difficulty connecting, bring
your Programmer closer to your Stimulator
and continue to move the magnet over your
Stimulator.
• Move to another location as there may be
interference in your current location.
• Contact your doctor during normal business
hours if the problem does not go away.
• Move your Programmer over your Stimulator
to establish connection and reconnect to the
device.
• If you still have difficulty connecting, bring
your Programmer closer to your Stimulator
and continue to move the magnet over your
Stimulator.
• Move to another location, as there may be
interference in your current location.
• Contact your doctor during normal business
hours to set up an appointment. Your battery
has reached the Elective Replacement
Interval (ERI).
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