FAQ3
3.Why do I have to switch the ON/OFF button on the bottom to wake up
the mouse every time?
(1) In general, you don't need to switch the button to reconnect. If the
computer is in a hibernation state, please wake up the computer first and
then click the keys to wake up the mouse.
Troubleshooting
1. The mouse pointer suddenly does not work.
(1) The mouse may enter Sleep Mode. It will go to sleep when not in use. You
need to press the button to wake up. Rolling the trackball will not wake the
mouse.
(2) The mouse may be out of power. Please check the power. If the power is low,
please charge in time.
(3) Check whether the MODE switch on the back of the mouse is in the channel
you are using.
2. The mouse cannot be charged.
(1) Please use our standard charging cable to charge the mouse.
(2) Please do not use Type C-C cable charge your mouse.
(3) Use the output 5V charger or directly use the computer' s USB port to charge
the mouse. Do not use the fast charger to charge the mouse.
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