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FAQ
Problem Type
Why doesn't the vacuum-mop carry out the
scheduled cleanup?
Does the vacuum-mop consume electricity when it is
left at the dock after being fully charged?
Do I need to charge the vacuum-mop for 16 hours the
first three times?
What should I do when no water or very little water
comes out when mopping the floor?
Too much water comes out of the mopping assembly.
Why doesn't the vacuum-mop resume cleaning after
charging?
Vacuum-mop doesn't return to charging dock after
being moved.
23
Check whether the battery level is sufficient. The vacuum-mop needs to have a battery
level of 15% or more to start a scheduled cleanup.
When the vacuum-mop is left at the dock, it will consume a small amount of electricity to
allow the battery to maintain optimal performance in sleep mode.
The lithium battery does not suffer from memory effects and can be charged when it
suits you. It is not necessary to wait for 16 hours to fully charge the battery.
Please check whether the water tank is filled and the mop is properly installed. Please
clean the mop on a regular basis.
Make sure the water tank lid is securely closed.
The vacuum-mop does not resume cleaning in do not disturb (DND) mode, or after
manually being returned to the dock to charge.
Moving the vacuum-mop may cause it to re-position itself or re-map its surroundings. If the
vacuum-mop is too far from the charging dock, it might not be able to automatically return
on its own, in which case you need to manually place the vacuum-mop onto the charging
dock.
Solution
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