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Cannot establish
or maintain
a Bluetooth
connection
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.
WARRANTY INFORMATION
Normatec 3 System Limited One-Year Warranty The Normatec 3 control unit is warranted by
Hyperice, Inc. a California corporation ("Hyperice"), against manufacturing defects in material
and workmanship for a period of one year from the date of purchase from Hyperice. In the
event of any such defect occurring during the warranty period, Hyperice will, at its option, (a)
correct the defect by repair or by replacement of the applicable part or component that fails
as a result of such defect, without charge for parts and labor; or (b) replace the control unit with
one of the same or then current design.
The Normatec 3 attachments and other accessories include the leg attachments, hip
attachment, arm attachments, power supply, and hosing. Normatec 3 attachments and
other accessories are warranted by Hyperice against manufacturing defects in material and
workmanship for a period of one year from the date of purchase from Hyperice. In the event of
any such defect occurring during the warranty period, Hyperice will, at its option, (a) correct the
defect by repair or by replacement of the applicable part or component that fails as a result of
such defect, without charge for parts and labor; or (b) replace the applicable part with one of the
same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void
if the control unit and/or the attachments and other accessories (collectively, the "product")
are not used in accordance with the user manual, are otherwise misused or modified in any
way, and/or are repaired or altered by anyone other than an authorized service representative
of Hyperice. These Warranties expressly exclude transportation, shipping or insurance costs,
or defects, damages, or failure resulting from misuse, abuse, improper or abnormal usage, or
neglect.
EXCEPT AS PROVIDED ABOVE, HYPERICE MAKES NO EXPRESS WARRANTIES OR ANY
IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE.
EXCEPT AS EXPRESSLY STATED ABOVE, HYPERICE SHALL HAVE NO LIABILITY OR
RESPONSIBILITY TO ITS CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT
TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR
PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE USE OR INABILITY TO USE THE
PRODUCT OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY
DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY, OR INCOME, OR
ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitations or exclusions may not apply to you. These Warranties give you specific
legal rights, and you may also have other rights, which vary from state to state. In the event of
a product defect covered by the foregoing Warranties during the applicable warranty period,
contact Hyperice at +1.949.565.4994 or customersupport@hyperice.com.
All replaced parts and products become the property of Hyperice. New or reconditioned parts
and products may be used in the performance of Warranty service. Repaired or replaced parts
and products are warranted for the remainder of the original warranty period only. You will
be charged for repair or replacement of parts and products made after the expiration of the
applicable Warranty period.
RETURN POLICY
This policy is only applicable if you are an end user and you purchased the equipment directly
from Hyperice. In the unlikely event that you are not satisfied with your purchase, you may
return it within thirty (30) days of the purchase date. All returns are subject to the conditions
listed below.
• Returns must have a Return Merchandise Authorization (RMA) number. Obtain an
RMA number by contacting us at +1.949.565.4994 or customersupport@hyperice.
com. Returned items without an RMA number will not be eligible for a credit to your
account.
• Returns must be shipped within 30 days of the purchase date.
• Products and packaging must be returned in new and undamaged condition.
Any products showing signs of wear or being soiled in any way will be deemed
"unacceptable," and you will be so notified. Unacceptable returns may be reshipped
to you following payment of an inspection/shipping fee.
• If you refuse delivery of your order for any reason, you will be refunded the cost of
your order less shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• Hyperice is not responsible for items lost or damaged during shipping.
Bluetooth is turned off
Turn on Bluetooth on both the Normatec 3
control unit and the phone attempting to
pair with the Normatec 3 control unit.
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