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TROUBLESHOOTING
1. How can I unlock the door if the Smart Lock Wi-Fi doesn't work?
Use the provided key to unlock.
2. How can I unlock the door if the Smart Lock Wi-Fi's battery runs low?
①
Insert a micro USB cable into the micro USB port and use a portable battery to
power the Smart Lock.
②
Use the access code to unlock.
3. How to delete the registered access code?
Open your eufy Security app, and repeat steps mentioned in "Pair Your Phone with the
Smart Lock Wi-Fi" to pair. Then you can delete the access code.
4. The Smart Lock Wi-Fi ringtone is too loud.
Open the eufy Security app and pair your phone with your Smart Lock Wi-Fi. You can set
the ringtone volume on the eufy Security app.
5. Why the Smart Lock Wi-Fi's battery drains so quickly?
•
Make sure you use the standard battery.
•
Check whether the Smart Lock Wi-Fi is installed properly.
•
Check whether the Smart Lock Wi-Fi can be locked or unlocked smoothly using
the thumbturn; If not, detach and install the Smart Lock Wi-Fi again.
•
Check whether water spills in the Interior Assembly. Exposure to water will drain
the battery quickly.
•
Contact Customer Service for technical support via eufy Security app or email.
For troubleshooting, check the installation video and instructions. Or you can contact
Customer Service staff for technical support via via the eufy Security app or email.
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