essentiel b MP4-C 4Go Instrucciones De Uso página 53

troubleshooting guide
If you are having a problem with this device, review the items below before contacting your retailer's
customer service department.
Symptoms
The player does not switch on.
No sound
Impossible to download files.
The file does not play or does
not appear on the player.
The conversion software does
not work.
The conversion software is not
available on my player.
The player does not detect the
downloaded files.
The computer displays an error
when I connect and disconnect
the player.
If the player has not been used for a long time, the battery may be
discharged. Please recharge the player before use.
Check if the volume is set to minimum.
•
Check if the headphones are working and that they are properly
•
connected to the player.
Check if any music has been downloaded to the player's internal
•
memory (local drive) or micro-SD card and if the files are in
compatible formats.
Check that the USB cable is not damaged.
•
Check that the player is properly connected to the computer.
•
Check that the internal memory (local drive) or your micro-SD card
•
memory is not full.
Check that the format used is compatible with your player.
Check that the amvtransformsoftware launches correctly after
double-clicking on the
If needed, the video conversion software is also available on the
http://essentielb.com website, in the "Support" section.
Check that the files are not stored beyond 3 levels of sub-directories.
The player was disconnected from the computer while files were
being transferred. Do not disconnect the player from the computer
while files are being transferred.
Solution
icon.
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