Juice me Manual Del Usuario página 20

Repairs / modifications
Any repairs and/or modifications may only be performed
by the manufacturer.
Warranty and guarantee
Our products undergo strict quality control. Should any
JUICE article fail to function flawlessly, however, we
deeply regret such circumstances and request that you
contact our Customer Service operations noted below.
We're gladly available by phone or e-mail if you wish to
contact us.
In addition to the statutory guarantee, we grant you a
warranty covering all JUICE articles in accordance with
the following terms and conditions. These provisions in
no way restrict your legal rights.
Any claims arising from the statutory guarantee or our
warranty must be made immediately after becoming ware
of the defect within the guarantee or warranty period.
Both periods come into force from the date of purchase
or delivery.
Warranty
• The warranty is valid for two years from the date of
purchase and is regulated by law.
Guarantee
• The warranty period is 2 years from the date of pur-
chase. The warranty applies on the continent where
the device was purchased, and takes the form of a
Bring-In warranty.
• During the warranty period, devices that are faulty
due to material or manufacturing defects will be
repaired or replaced at our discretion. Exchanged de-
vices or parts thereof become our property. Exercise
of the warranty shall not extend the warranty period
or trigger a new warranty.
Making warranty claims
•
Have the following documents ready, as they form the
basis for making claims arising from your guarantee or
warranty:
–
Delivery note (date of start of the warranty period)
–
Invoice (proof of purchase)
–
Warranty certificate with device serial number
• Please contact our Customer Service (see the section
on Customer service).
• Do not under any circumstances send your device to
one of our warehouses or to our headquarters without
first making contact with us, as our Service Centres
are located elsewhere. In such cases, the parcel would
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Exclusion from warranty
Warranty claims are void if:
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The warranty does not cover:
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User Manual JUICE CHARGER me [EL-JCME*] V 1.2
be returned to you at your own expense.
If the defect is covered by the statutory guarantee or
our warranty scope, you will receive either a new, a
repaired or a replacement device within a reasonable
period of time. In such cases, JUICE TECHNOLOGY
AG assumes the cost for returning the device.
there is evidence of incorrect or inappropriate hand-
ling, operation or transport
the device has not been used properly as intended
accessories or spare parts other than those recom-
mended or supplied by the manufacturer have been
used
the JUICE CHARGER is disconnected from the vehicle
while in use
the device is disconnected from the mains while in use
there is corrosion on the plug contacts due to per-
sistent humidity and/or damp
water or other liquids ingress the device via unpro-
tected or unplugged plugs or connectors or through
water feeder-line piping.
the operating instructions have not been observed
major environmental factors (humidity, heat, power
surges, dust, etc.) impact the device
damage is incurred due to short circuits or overvol-
tages generated by the vehicle
if the appliance is returned in inappropriate protective
packaging
an accident or unforeseen event (e.g. lightning, water,
fire, force majeure) occurs
the safety precautions applicable to the device have
not been taken
if safety instructions and hazard warnings have not
been heeded
if force has been applied (e.g. if it has been subject to
impact or collision, or if it has been dropped, run over,
crushed, or destroyed)
you have attempted to repair the device yourself
the device has been tampered with by someone other
than our authorised Service Centres
modifications have been made to the device by anyo-
ne other than the manufacturer
the housings, plugs or cables have been opened or
tampered with.
any type of conventional wear and tear, or wear to
the housing, rubber parts, cables, cable sleeves or
connectors;