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To release the hose from the machine, you will need to remove the wand.
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Open the wand release cap.
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Pull the wand up and away from the handle.
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Press the red release button in the connecting collar and remove the wand
from the hose.
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Remove the clear bin and cyclone unit. Then release the hose from the
machine by pressing the red tab on the base of the hose – you can see it
from the front of the machine.
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Check for blockages in the hose.
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Beware of sharp objects when checking for blockages.
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To refit the hose, align the guides on the base of the hose with the channels
in the neck of the airway. Ensure the red tab faces the front of the machine.
Push the hose on. It will click into place. To refit the wand follow the
instructions above in the 'Operation' section.
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To remove the base plate to access an obstruction, see 'Base plate –
disassembly/reassembly'.
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To look for blockages in the front airway between the ball and the
cleaner head you will need to remove the cleaner head: see 'Base plate –
disassembly/reassembly' below on how to do this.
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To look for blockages in the rear airway between the ball and the cleaner
head you will need to release the hose. Hold and slide the red cuff out.
Check thoroughly for blockages and slot back into place.
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Beware of sharp objects when checking for blockages.
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To look for blockages in the ball, open the clear plastic inlet on the top.
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Refit all parts securely before using.
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Clearing blockages is not covered by your warranty.
BLOCKAGES – THERMAL CUT-OUT
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This machine is fitted with an automatically resetting thermal cut-out.
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Large items may block the tools or wand inlet. If any part becomes
blocked the machine may overheat and automatically cut-out.
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If this happens, follow the instructions below in 'Looking for blockages'.
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NOTE: Large items may block the tools or wand inlet. If this happens, do
not operate the wand release catch. Switch 'OFF' and unplug. Failure to
do so could result in personal injury.
BRUSH BAR – CLEARING OBSTRUCTIONS
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If your brush bar is obstructed, it may shut 'OFF'. If this happens, you will
need to remove the blockage.
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Switch 'OFF' and unplug before proceeding. Failure to do so could result
in personal injury.
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Beware of sharp objects when clearing obstructions.
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If you still cannot clear the obstruction, please follow the instructions
below to remove the base plate. This gives more access to the obstruction.
Alternatively, contact a Dyson expert on the Dyson Helpline or visit the
website. Clearing brush bar obstructions is not covered by your warranty.
BASE PLATE – DISASSEMBLY/REASSEMBLY
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Switch 'OFF' and unplug before proceeding. Failure to do so could result
in personal injury.
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Lay the machine on its front.
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Detach the red 'C' clip which is on the connection between the cleaner
head and the machine. It is quite firm, but do not pull it off roughly. Use a
constant, firm pressure.
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Pull the cleaner head away from the machine. Use a constant,
firm pressure.
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At each end of the cleaner head there are 2 levers:
– swing them out at right angles
– hinge the base plate open.
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Beware of sharp objects when clearing obstructions.
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To refit the base plate, hinge it closed.
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To secure the base plate push both levers back into position so they are
flush with the surface of the cleaner head.
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Refit the red 'C' clip onto the cleaner head. The flatter edge of the clip fits
against the cleaner head. It is easier to slide one lug into its slot before
the other.
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Lay the machine on its back.
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Attach the cleaner head by sliding it on to the connections on the lower
front part of the ball. Ensure the electrical plug on the cleaner head fits into
the twin - block connection on the body of the machine, which is directly
above the airway. Push firmly: the cleaner head will click into place.
BRUSH BAR – TROUBLESHOOTING
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If the brush bar has stopped spinning, follow the instructions above on
clearing obstructions. Alternatively, contact a Dyson expert on the Dyson
Helpline or visit the website.
ONLINE SUPPORT
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For online help, general tips, videos and useful information about Dyson.
www.dyson.com/support
DISPOSAL INFORMATION
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Dyson products are made from high grade recyclable materials. Recycle
where possible.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE.
After registering your 5 year warranty, your Dyson machine will be
covered for parts and labor for 5 years from the date of purchase, subject
to the terms of the warranty. If you have any questions about your Dyson
machine, call the Dyson Helpline with your serial number and details of
where/when you bought the machine. Most questions can be solved over
the phone by one of our trained Dyson Helpline staff.
Visit www.dyson.com/support for online help, support videos, general tips
and useful information about Dyson.
If your Dyson machine needs a repair, call the Dyson Helpline so we can
discuss the available options. If your Dyson machine is under warranty,
and it is a covered repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind the
clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive a prompt and efficient service, please
register as a Dyson machine owner. There are three ways to do this:
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Online at www.dyson.com
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Telephone the Dyson Helpline on 1-866-277-4649
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Complete the enclosed form and mail it to us.
This will confirm ownership of your Dyson machine in the event of an
insurance loss, and enable us to contact you if necessary.
By registering online or by phone you will:
•
Protect your investment with a five year parts and labor warranty
•
Receive helpful tips on using your machine.
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Be the first to hear about our latest inventions.
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Registering only takes a few minutes and all you need is your
serial number.
5 YEAR LIMITED PARTS AND LABOR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR PARTS AND
LABOR WARRANTY
WHAT IS COVERED
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Your Dyson machine is warranted against original defects in materials
and workmanship for a period of 5 years from the date of purchase,
when used for normal domestic purposes in accordance with the Dyson
Operating Manual. Please retain your proof of purchase. If you do
not have your proof of purchase, your warranty will start 90 days after
the date of manufacture, according to Dyson's records. This warranty
provides, at no extra cost to you, all labor and parts necessary to ensure
your machine is in proper operating condition during the warranty period.
The replacement of any part of your machine under warranty will not
extend the period of warranty. Any parts which are returned and replaced
by Dyson will become the property of Dyson. Please call the Dyson
Helpline at 1-866-277-4649 for more information.
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For refurbished machines, length of warranty may differ, please see
warranty letter included with machine for warranty terms.
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This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs incurred as a result
of, due to, or from:
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Purchases of machines from unauthorized dealers.
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Careless operation or handling, misuse, abuse and/or lack of
maintenance or use not in accordance with the Dyson Operating Manual.
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Use of the machine other than for normal domestic purposes within the
United States, e.g. for commercial or rental purposes.
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Use of parts not in accordance with the Dyson Operating Manual.
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Use of parts and accessories other than those produced or recommended
by Dyson.
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External sources such as weather, electrical outages or power surges.
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Repairs or alterations carried out by unauthorized parties or agents.
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Clearing blockages from your machine or washing of the filter.
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Normal wear and tear, including normal wearing parts, such as clear
bin, filter, brush bar, and power cord (or where external damage or abuse
is diagnosed), carpet or floor damage due to use not in accordance
with the Dyson Operating Manual or failure to turn the brush bar off
when necessary.
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Reduction in battery discharge time due to battery age or use (where
applicable).
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Damage as a result of use not in accordance with the rating plate.
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Use of this machine on rubble, ash, plaster, drywall, liquids, or
wet surfaces.
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Additionally, this limited warranty does not apply to any machine that has
had the serial number altered or removed.
WARRANTY LIMITATIONS AND EXCLUSIONS
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Any implied warranties relating to your machine including but not limited
to warranty of merchantability or warranty of fitness for a particular
purpose, are limited to the duration of this warranty. This limitation is not
allowed by some States, and so this limitation may not apply to you.
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Your remedy for breach of this warranty is limited to the warranty service
described below. Dyson will not be liable for any consequential damages
or incidental damages you may incur in connection with your purchase
and use of your machine. This limitation is not allowed by some States and
so this limitation may not apply to you.
•
This limited warranty gives you specific legal rights. You may also have
other rights which vary by State.
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This limited warranty is not transferable.
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