Chapter 5 - FAQ
FAQ
Troubleshooting
Problem
Will not operate or
turn on
Will not cook pizza
evenly
Nothing happens
when trying to
brown the top or
crisp the crust for
additional minutes
14
cshelp@cnaii.com
MODEL: KLPZO13ST PRODUCT CODE: 46592-15 11/2014
Possible Causes
- No power
- Timer control
knob activation
- Damages due to
shipping damage
or improper
installation
- Selecting the correct
heat setting for the
type of pizza used
- Distribution of
pizza ingredients
- Timer has expired
- Timer control
knob activation
Stainless Steel Pizza Oven
Solutions
- Check if the pizza oven is plugged in.
- Check the fuse/circuit breaker in the home.
- Turn the timer control knob past the 10
minute marker. For cooking times less than
10 minutes, first turn the timer knob past the
10 minute marker, and then counterclock
wise to the desired time.
- See "Warranty Conditions" on p.18 of this
user manual
- If the bottom of the pizza is cooked and the
top is not or vice versa, the selected heat
setting may be incorrect for the type of pizza
used. Refer to the cooking chart on back of
the pizza or this user manual for
recommended cooking guidelines. The
majority of pizzas should be cooked using
the dual setting for at least part of the
cooking time.
- It is also possible that the ingredients on the
pizza are not distributed evenly. If so, allow
the pizza to cook slightly and then redistribute
the ingredients with a fork. This will allow the
pizza to cook more evenly.
- Rotate the timer control knob beyond the
10 minute marker when setting the timer
for the additional minutes. When selecting
a setting of ten minutes or less, you must
ALWAYS rotate the dial beyond the 10
minute marker and then back to the desired
time.
AFTER SALES SUPPORT
888 775 0202