h
Troubleshooting
Problem
The quality of the crema
has deteriorated.
Water is dripping from
the brewing unit.
T DISC leaked or burst.
On the surface below
the cup stand there is
water.
The yellow Service
T DISC is damaged or
lost.
The beverage quantity
does not meet your
requirements.
More customer service and troubleshooting information can be found at
www.tassimo.com
en
6
Cause
The beverage outlet is sticky
or dirty.
Build-up of limescale in the
appliance.
The T DISC is damaged or
leaky.
The T DISC has not been
pierced correctly.
The piercing unit has not
been inserted correctly.
Blocked filter in T DISC
due to use of chemically
softened water.
This is condensation.
The T DISC bar code
provides the recommended
volume for every beverage
selected. This volume can
also be adapted to personal
requirements.
Build-up of limescale in
the appliance could cause
reduced quantity.
Solution
Clean the beverage outlet. Please refer here
to the section e Cleaning.
Clean the brewing unit with the yellow
Service T DISC. Please refer here to the
section e Cleaning.
Descale the appliance. Please refer here to
the section f Descaling.
Do not use T DISCs more than once.
Do not use damaged T DISCs.
Wait until the brewing stage has come to
an end and the appliance has cooled down.
Remove the T DISC and clean the brewing
unit. Please refer here to the section
e Cleaning.
Press the piercing unit into its holder using
both thumbs (until an audible click is
heard).
Check that the water is not treated
with sodium based softener. If water is
chemically softened, discard water in tank,
rinse three times with non-chemically
softened water and refill. Start a cleaning
process with the Service T DISC.
Condensation may appear and is not
caused by any fault with the appliance.
Wipe the water away with a cloth.
The yellow Service T DISC can be
purchased from TASSIMO Customer
Service Department at 1-877-TDISCS1
(only in the USA) or on www.tassimo.com.
Reduced quantity:
During the brewing process, press the
Start / Stop button to interrupt this stage.
Increased quantity:
Press and hold the Start / Stop button until
the required beverage quantity has been
reached.
Descale the appliance. Please refer here to
the section f Descaling.