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Troubleshooting
The following table provides solutions for problems and glitches that may arise as you
use your TASSIMO machine. If you do not find a solution for your specific problem or
the problem persists after troubleshooting, please contact
TASSIMO Customer Service at 1-877-TDISCS1 (1-877-834-7271).
Note:
If the piercing unit or the Service T DISC are lost, they may be purchased
from TASSIMO Customer Service at 1-877-TDISCS1 (only in the USA) or on
www.tassimo.com
Problem
The appliance is not
working and none of the
display elements (LEDs)
are lighting.
The brewing starts,
however there is no
beverage dispensed.
The brewing will not
start.
en
4
Cause
The appliance has no power
supply.
The appliance is not
switched on.
The water tank is not
inserted correctly.
The water tank was removed
during the brewing stage or
there is air in the system.
The float in the water tank
is stuck.
No T DISC inserted.
The appliance does not
recognise the T DISC bar
code.
The brewing unit is not
closed properly.
The appliance was not
switched on when inserting
the T DISC.
Solution
Check to see whether the appliance is
connected to the mains.
Make sure the appliance has been switched
on.
Check that the water tank is correctly
inserted.
Start the cleaning process with the yellow
Service T DISC. Please refer here to the
section c First Time Use, Steps 2 – 14.
Clean the water tank and free the float.
Check that a T DISC has been inserted.
Clean the T DISC reading window with a
soft, damp cloth.
Smooth out the foil of the T DISC with your
finger so that the bar code can be read.
Use a new T DISC.
If the problem persists, contact the
TASSIMO careline.
Clean the brewing unit with a soft, damp
cloth, paying particular attention to the lid
area.
Switch on the appliance before inserting
the T DISC.
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