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Idiomas disponibles
Idiomas disponibles
E - RESETTING
If there is a problem or the login details have been lost, the camera can be reset to its default settings by
pressing the WPS/Reset button on the back of the camera for 15 seconds
F - FAQ
If your problem is not covered below, please contact our technical support department.
Symptoms
Unable to install
the ThomView app on my Android
device
Unable to install the ThomView
app on my Apple device
The app freezes or there are bugs
Failure to configure your camera
using a WiFi network from your
smartphone or tablet
Cannot connect to camera over
local network
20
EN
Possible causes
The version of Android on your
device is out of date or incom-
patible.
Google Play checks all the key
components needed to run the
application properly. If your
equipment does not meet the
necessary criteria, the installa-
tion will not complete
The version of iOS on your de-
vice is not up to date
Your device is not supported.
You experience problems con-
figuring the app or accessing
u
. e
i t y
u r
e c
n s
s o
m
o
t h
w .
w
w
your camera(s).
Connection to the camera is
too slow or the device is too far
from the internet hub
The
smartphone/tablet
linked to an incompatible WiFi
network
Network/power supply issue
Network configuration problem
1080P HD WIFI IP CAMERA
Please contact the technical sup-
port of your device's manufacturer
in order to obtain a recent An-
droid version.
Try the installation on a different
Android device
Update the operating system on
your device.
ThomView is compatible with iP-
hone 4 and iPad 2 and subse-
quent models
Please uninstall the app then re-
install it.
Move the camera and smart-
phone closer to the box/modem/
router.
are
Please ensure that your smart-
phone/tablet is linked to a 2.4GHz
network
Check your network and camera's
electrical connections.
If your camera has an Ethernet
port and is connected using WiFi,
please use the network cable to
connect your box/router and cam-
era temporarily.
Check your camera's network con-
nection settings. Reset your cam-
era if it is no longer accessible.
Solutions
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