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Problem
Possible cause
Some small spots can
appear inside the pan of
the Airfryer due to the
I see some peeling
incidental touching or
off spots inside my
scratching of the coating
Airfryer.
(e.g. during cleaning with
harsh cleaning tools and/
or while inserting the
basket).
White smoke
You are cooking fatty
comes out of the
ingredients.
appliance.
The pan still contains
greasy residues from
previous use.
Breading or coating did
not adhere properly to
the food.
Marinade, liquid or meat
juices are splattering
in the rendered fat or
grease.
• The Airfryer is not
The WiFi LED on
my Airfryer is not
shining anymore.
• You have changed your
Another user has paired
The App shows that
the Airfryer with a
the pairing process
different smart device and
is not successful.
is currently cooking.
My display shows
Your Airfryer is updating
blinking "---".
the firmware.
The screen on the
The device is broken/
Airfryer shows "E1".
defect.
connected to your
home WiFi anymore.
home WiFi network.
Solution
You can prevent damage by
lowering the basket into the pan
properly. If you insert the basket at
an angle, its side may knock against
the wall of the pan, causing small
pieces of coating to chip off. If this
occurs, please be informed that this
is not harmful as all materials used
are food-safe.
Carefully pour off any excess oil or
fat from the pan and then continue
cooking.
White smoke is caused by greasy
residues heating up in the pan.
Always clean the pan and the basket
thoroughly after every use.
Tiny pieces of airborne breading
can cause white smoke. Firmly press
breading or coating to food to
ensure it sticks.
Pat food dry before placing it in the
basket.
Start the WiFi set up process by
long pressing the menu button and
follow the instructions in the App.
Wait until the other user has finished
the current cooking process and
re-pair your smart device with the
Airfryer.
Wait for about one minute before
the firmware update process is
finished. You cannot use the Airfryer
during the firmware update.
Call the Philips service hot line or
contact the Consumer Care Center in
your country.
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