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PROBLEM
Questions?
Use this
Cloudiness
on glassware
problem
solver
Suds in the
tub
Detergent
left in
dispenser
cups
Black or gray
marks on
dishes
Dishes don't
dry
Control panel
responded to
inputs but
dishwasher
never filled
with water
Stained tub
interior
Dishwasher
won't run
24
POSSIBLE CAUSE
Combination of soft water and
too much detergent
Low performing phosphate free
detergent
Water temperature entering the
dishwasher exceeds 150°F (66°C)
Wrong detergent
Rinse agent was spilled
Dishes or utensils are blocking
the detergent cup
Aluminum utensils have rubbed
against dishes
Low inlet water temperature
Rinse agent dispenser is empty
Max Dry option was not selected
Additional drying time is needed
Door may not be completely
closed
Water valve may be turned off
Flood float may be stuck
White film on inside surface—
hard water minerals
Fuse is blown or circuit breaker
is tripped
Power is turned off
Control panel is locked
Possible leak is detected
Proper Start sequence was not
followed
Before You Call for Service
Dishwasher
WHAT TO DO
• This is called etching and is permanent. To prevent this from
happening, use less detergent if you have soft water. Wash glassware
in the shortest cycle that will get it clean.
• See A white film on glassware, dishware and the interior in this
Troubleshooting section.
• This could be etching. Lower the water heater temperature.
• Use only automatic dishwasher detergents to avoid sudsing.
Finish
Automatic Dishwashing Detergents have been
®
approved for use in all Monogram dishwashers.
• To remove suds from the tub, open the dishwasher and let
suds dissipate. Open the door, press and hold START for 3
seconds, and close the door.
• Always wipe up rinse agent spills immediately.
• Reposition the dishes, so the water from the lower spray arm can
flush the detergent cup. See Loading the dishwasher section.
• Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See the
Loading the dishwasher section.
• Don't place large bowls or pots directly under detergent dispenser.
• Remove marks with a mild, abrasive cleaner.
• Make sure inlet water temperature is at least 120°F.
• Select Power Dry or Max Dry.
• Use Boost Temp option.
• Select a higher cycle, such as Sanitize Temp or Intense.
• Check the rinse agent dispenser and fill as required.
• Select the Max Dry option to improve dry performance.
• Allow the fan to run an additional 90 minutes after the Clean light
appears. Note: If you open the door, this fan extension will be cancelled.
• Make sure the door is firmly closed.
• Make sure water valve (usually located under the sink) is turned on.
• Remove Ultra-Fine filter and lightly tap the piece under the ultra fine
filter that looks like a salt shaker. Replace the filter.
• Monogram recommends
help prevent hard water mineral deposits from forming.
• Run dishwasher with citric acid to remove mineral deposits.
You can order citric acid #WD35X151 through Monogram
by calling 800-444-1845 or visiting Monogram.com. In
Canada, call 800-661-1616. Alternatively, purchase
Dishwasher Cleaner
and follow the directions on the label.
• Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
• In some installations, the power to the dishwasher is
provided through a wall switch, often located next to the
disposer switch. Make sure it is on.
• Unlock control panel. See the Getting started section.
• Models are equipped with leak detection and the cycle will
be cancelled if a leak is detected. The display will show
"LEAK DETECTED". Call for service.
• See the Using the dishwasher section.
®
®
Finish
Jet-Dry
Rinse Aid
to
Finish
®
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