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Troubleshooting tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
Problem
Possible Cause
Surface units do not
Pan not positioned correctly.
work properly or
Pan is not in full contact with glass
flashing power setting.
surface.
In some areas, the power (voltage) may
be low.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
Surface unit setting
High cooktop temperature.
changed or turned off
unexpectedly.
Scratches (may appear
Incorrect cleaning methods being used.
as cracks) on cooktop
glass surface.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface
of the cooktop. Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned before next
on the cooktop.
use.
Hot surface on a model with a light-
colored cooktop.
Plastic melted to the
Hot cooktop came into contact with plastic
surface.
placed on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled on the cooktop.
of the cooktop.
My new oven doesn't
Your new oven has a different cooking
cook like my old one.
system from your old oven and therefore
Is something wrong
may cook differently than your old oven.
with the temperature
settings?
Food does not bake
Oven controls improperly set.
properly.
Rack position is incorrect or rack is not
level.
Incorrect cookware or cookware of
improper size being used.
Oven temperature needs adjustment.
Ingredient substitution.
Food does not broil
Oven controls improperly set.
properly.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
The probe is plugged into the outlet in the
oven.
Aluminum foil used on the broiling pan
and grid has not been fitted properly and
slit as recommended.
In some areas the power (voltage) may
be low.
Oven temperature too
Oven temperature needs adjustment.
hot or too cold.
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What To Do
Center the pan in the cooking zone.
Pan must be flat.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see that the control is set properly. Press On then + or -
Allow the internal fan to cool the cooktop. Check if pan boiled dry.
Scratches are not removable. Tiny scratches will become less visible in
time as a result of cleaning.
To avoid scratches, use the recommended cleaning procedures. Make
sure bottoms of cookware are clean before use, and use cookware
with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is hot. This
is temporary and will disappear as the glass cools.
Cleaning the glass cooktop section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times and temperatures
carefully. If you still think your new oven is too hot or too cold, you
can adjust the temperature yourself to meet your specific cooking
preference. NOTE: This adjustment affects Bake, and Convection
Bake temperatures; it will not affect Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe outcome.
Make sure you select the appropriate broil mode.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
Use a pan specifically designed for broiling.
Unplug and remove the probe from the oven.
If using aluminum foil conform to pan slits.
Preheat the broil element for 10 minutes.
See the Special Features section.
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