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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is slow
Surface units do
not work properly
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to
the surface
Pitting (or indentation)
of the cooktop
Frequent cycling
off and on of
surface units
Cooktop feels hot
Unresponsive keypad
Pan detection/sizing
not working properly
Possible Causes
Improper cookware
being used.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model
with a light-colored glass
cooktop.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled
on the cooktop.
Improper cookware
being used.
Improper cookware
being used.
Keypad is contaminated.
Improper cookware
being used.
Pan is improperly placed.
What To Do
• Use pans which are absolutely flat and match
the diameter of the surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface
unit you are using.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Glass surface – potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• The glass cooktop surface may seem hotter than you
are used to. This is normal. Use pans which are
absolutely flat.
• Clean the keypad.
• Use a flat, metallic pan that is 4.0" or larger.
• Make sure the pan is centered on the corresponding
surface unit.
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