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Troubleshooting
Link LED is solid but I cannot connect to the Internet.
If you have a signal but can't get online or obtain an IP address, the
problem may be that there is a mismatch between the encryption
key settings in your computer and wireless router (or access point).
Check the WEP, WPA, or WPA2 key settings to see if they match.
The key is case-sensitive and the spelling on each computer and
wireless router (or access point) must be exactly the same in order
for the Card to connect to the router. For more information about
encryption, please see "Securing your Wi-Fi Network" on page 17 of
this User Manual.
If issues persist even at close range, please contact Belkin
Technical Support.
Data transfer is sometimes slow.
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
typical indoor range of your wireless devices will be between 100
to 200 feet. Note also that connection speed may decrease as you
move farther from the wireless router (or access point).
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, to five to 10
feet away from the wireless router (or access point). Please see the
section titled "Placement of your Wireless Networking Hardware
for Optimal Performance" on page 2 of this User Manual. If issues
persist even at close range, please contact Belkin Technical
Support.
Signal strength is poor.
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
typical indoor range of your wireless devices will be between 100
to 200 feet. Note also that connection speed may decrease as you
move farther from the wireless router (or access point). In order
to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, to five to 10 feet away
from wireless router (or access point).
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