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Troubleshooting
If you see any of the following symptoms while using the product, make
sure to recheck it. It may not be a malfunction.
Symptom
The power does not
turn on
If unable to make a
call with earbuds
If unable to register
earbuds to mobile
phone
If you replaced the
earbuds or there is
a problem with the
operation
(Factory reset)
Cause and Solution
Check the battery level and charge it.
If the mobile phone does not support headset
and hands-free functions, you cannot use the
calling features.
Check the battery level and charge it.
Check whether earbuds are turned on.
Check if the earbuds have entered the search
mode.
- While the earbuds are inserted in the charging
case, press and hold the touch pad on the left
or right earbud for 3 to 5 seconds to switch to
the search mode.
While the earbuds are inserted in the charging
case, press and hold the touch pad on the left or
right earbud for 10 seconds or more.
- The battery status indicator of the charging
case flashes red and the initialization to the
factory status is carried out. After initialization
to the factory status, reconnect the earbuds.
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